We accept multiple payment methods, including major credit/debit cards and PayPal. During checkout, select your preferred payment method and follow the instructions.

No, we don’t offer automatic recharges unless you've opted for a subscription plan. You'll receive notifications when your credits are running low, so you can top up as needed.

If you’re not satisfied with a thumbnail design, let us know within 20 days, and we’ll revise it for free. If you’re still unhappy, we’ll issue a refund, but only for the specific thumbnail you’re not satisfied with. This ensures fairness while maintaining the quality of our service.

Each credit corresponds to one thumbnail request. And I’ll deduct the credit once we begin designing.

Requesting a thumbnail design is simple! Once the payment is completed, I'll begin the design process right away. I'll connect with you personally via email, Instagram message, or Skype call to understand your video content, branding, and any specific ideas. You'll receive the final design within 24 hours!

Yes, I offer a priority service for urgent needs! If I'm available, I can deliver your design within 6-12 hours at no additional cost. Please contact me to confirm availability before making your request.

I need your video title, a content summary, the desired tone for the thumbnail (e.g., fun, serious, professional), any must-have elements (e.g., logos, text), and any reference examples you might have. Detailed instructions will be sent via email once we begin.

While it’s not mandatory, providing high-quality images of yourself or the subject can make your thumbnail more engaging and unique. If possible, share photos with different variations or facial expressions. I’ll personally review them and ensure they align with your needs. A sample will be sent via email to guide you.

Absolutely! Share your brand guidelines, preferred color palette, and style examples, and I’ll ensure your thumbnails align with your branding.

Yes, you can cancel a request if it hasn’t entered the design phase yet. Once we begin working, cancellations are not possible, but we can revise the design to meet your expectations.